I haven't had internet for 5 days now. All wifi devices will now need reconnecting to the best SSID at each location. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Checked with the VM connect app which indicated there was no connection. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Check in 2 places. Further power cycles and resets do not change the behaviour. Should this be displayed for any length of time when the hub4 is first Plugged in. Any attempt to reset or hard reset it have failed and. Hi! My virgin internet is down. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. Try restarting it, and if the problem persists, contact Virgin Media support. This flashes during set up, and then stays green for 2 minutes when you're done. Now, navigate to the Advanced Settings, then click on Wireless. It might flash or change colour when you first turn the Hub on or after a restart. For a brief period, press. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. This morning my internet was working without any issues, but around 11AM it stopped working. Check out our guide - How to pay my Virgin Media bill. We would like to show you a description here but the site won’t allow us. Netflix will stop with the wheel spinning. We would like to show you a description here but the site won’t allow us. 0. Here is a handy guide to the light on your Hub 5. A guide to the lights, reading from top to bottom, can be found below. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Hub 3 Base LED keep flashing Green light on initial install. Tudor. Any advice guys. 1) Access your hub on 192. 4 and 5GHz. If there are no issues it would be best to check our WIFI pod help page here. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. When the Hub is in router mode, it will be white. Hey Riaak, thank you for reaching out and a warm welcome to Virgin Media and the community I am sorry you are having some connection issues. 11-02-2023 13:45 - edited 11-02-2023 13:47. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. That has to be done first before you can change the name and password. Virgin Media Router Arrows Flashing Green; Virgin Media Green. It’s likely to be a loose connection in your home. The WiFi reception is poor. 2. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. Press and hold the WPS/Virgin Media button on your Hub until the lights start. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Hub 4's normally steady white band is now pulsating slowly. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . Can flash for a few minutes like this, it is normal. The light went normal at first, solid white, then flashing white, and then it turned flashing green. Try a pinhole reset using the hole on the back of the hub (which. Security matters. Just search the 4 networks for the best deals in your location. 1, sign on and put it into modem mode. 0. Internet LED. - 5254472It is now Saturday and the hub is still flashing green. 0. Think streaming in Ultra HD, grabbing that game update. In either Mode the red power light is an indication of over heating and most not be ignored. Hi there, My Hub 5 has a flashing red light. Alternatives to Super Hub 2 routers. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. I got my new hub 5 at 5th and managed to install it at that day. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Try our TV troubleshooting tool now. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. on 07-01-2023 14:46. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Next. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. 1 ACCEPTED SOLUTION. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. but no change. Check the router panel/diagnostics and it’s reporting everything is fine. DL14 post co. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. This means the Hub is on, but your WiFi isn’t. Virgin media hub 4 constant white flashing. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginOptions. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. We would like to show you a description here but the site won’t allow us. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. So looks like it's something specific to my home connection. • Switch the hub back on at the power. Options. Very Insightful Person. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. Wished I had stuck with BT. Flashing white light: When the Hub is booting up, it displays a flashing white light. This flashes during set up, and then stays green for 2 minutes when you're done. 1 from a browser?. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. This means the Hub is on, but your WiFi isn’t. I turned it on and off, reset the hub and checked the cables. A red light means there is an issue with your connections even though the Hub is on. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. All in one super nifty tool. Then you can connect to whichever signal you want (before it would've be automatic). Sorry to hear that you're having concerns with the flashing light on your hub 5. Section 3: Virgin Media Hub 5. - checked all cables, switches etc for loose connections. Restart the hub. on 08-04-2023 10:07. I don't know what the other small light is for. the hub started flashing blue and wouldn’t stop we’ve reset. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. WiFi Light : Solid Green: WiFi is on. Hey, Just after some advice. Once your new Booster is. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. White light on. It continued to flash. on 07-05-2023 01:19. Reply. Options. This means the Hub is on, but your WiFi isn’t. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. My internet connection went off last night. In Router Mode the power light should be white. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. This is why I suggested the pinhole reset and checking if the hub has access to the network. Options. No broadband, no phone. VM will not dispatch any technicians while an area fault exists. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Thanks. . Switched on and off. If there’s a problem the lights will tell you what’s going on. Kind regards Mark. Hub 4 Flashing Blue light L8tonn. White power light is on and Internet lights are blue. 6. Green power light is flashing and WiFi light is green. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. When first powered on, you’ll see the light blink orange or amber as the router starts up. Virgin Media; My Virgin Media; Shop;. Users should wait for at least 5 minutes for the boot-up process to complete. Reboot the broadband Hub. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Solid white (flashing): The Hub’s booting up. Try restarting your Virgin Media box. on 09-12-2022 14:59. on 09-12-2022 14:59. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. They installed a new Hub 4, which now has a red light. 1 from a browser?. Re: Intelligent Wifi Hub Not Connecting. My virgin wifi booster dosent seem like it's on. We've had a look at our systems from here and cannot find anything that explains the issues you're having. com If it’s red, this indicates that there’s a problem with your WiFi connection. Hi, i got self installation kit with hub 3. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Joining in. Then, it tests your broadband speed to make sure there are no issues. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Press and hold the WPS button on the larger WiFi Booster for1. We would like to show you a description here but the site won’t allow us. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. If it's ambient, sounds like the hub may have died. Hub has suddenly started flashing white and now flashing red. 0 Kudos. I have had a technician come to try and fix - 5381631. The Virgin Media Hub lights can tell you a lot about its status. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. It might flash or change colour when you first turn the Hub on or after a restart. It has it for about 30 minutes and then turns solid white but no devices can connect to it. into a mains socket close to your Hub. On our wavelength. We would like to show you a description here but the site won’t allow us. Keep your Hub 3. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. i haven’t pressed the. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. When I connect a laptop to the router directly it doesn't recogni. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. No amount of restarting/waiting 10-15 minutes fixes it. Thank you so much for your post and welcome to the community forums, it's great to have you here. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. 1. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. Hub 4 Booting Up. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Virgin Media Super Hub 2. Call the equipment activation number they may be able to help. Joining in. First installation and flashing green light. on 07-01-2023 14:46. Solid Red – Internet connectivity issue. Why is my virgin Hub 3. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Please pop back to us at your earliest convenience and we'll do our very best to help. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Running the diagnostics and it says the cable is. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. It didn't solve the issue. Have followed the instructions to the letter on set up and it is not working. This can last for anywhere up to 10. If the power button is flashing white, your hub is installing a software upgrade. It has been like this for months. Try calling the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. the green bar is not flashing and it just. Blinking blue wan light on virgin hub. Tried this 3 times to no avail. Support tell me that this is fine and is an indicator of network status in the area. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Two LEDs on each RJ45 LAN socket (left = amber. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Green power light is flashing and WiFi light is green. Restart the hub by removing the power cable and then reinserting it. Wait at least a full minute for the router to reboot. Did nothing, just the same solid white light. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. 1 Power Light. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. No downtime reported in our area either. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I even checked the cables and it all appears fine. Options. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Virgin media wifi booster problem. my wifi went down suddenly last night and hasn’t come back since. April 9, 2023 by Jim Johnson Virgin Media Hub 5 Lights Introduction Welcome to our ultimate guide on the Virgin Media Hub 5 lights. Re: SuperHub 5 - flashing white light. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Yellow flashing light on Hub 5. I have deleted the App cache in the settings on my iPhone, I have delet. You will see a solid white light ring if you have a Hub 4. Same problem, Virgin trial in the WF4 area. hub4 light goes from solid white to flashing white. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. No light: WiFi is disabled. As soon as the hub is ready, you will see the white power lamp. 3. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. The WiFi Booster will start copying your Hub’s details. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Ganzino. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. Options. It’s been 4 hours but. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Red light: Hub 4's red light indicates a problem with your connection. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. The virgin media connect app says I have no pod connected. Hub 4 intermittent internet issues dropping out. White power light is on and Internet lights are blue. Turn the power switch off on the back of the Hub. This means the Hub is on, but your WiFi isn’t. These lights are: Power: This light will be solid white when the router is powered on. Switch on the power button. See full list on routerfreak. on 09-08-2023 15:21. We recently moved into our new house and have signed up with Virgin Media for our WiFi. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Stream from Virgin Media. no activity at all on the LAN ports. We are very sorry for the issues you are experiencing with the Hub. It’s like a. Browse Virgin Media Virgin Media Community. A power adaptor to plug into the Stream box and a power socket at the wall. Options. Won't connect. ). Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). I can find my WiFi network and connect with it. Logging into the advanced settings (IP address in browser) says internet has registration failure. Options. Green flashing light on Hub 3 QuickStart, set up and connections. This has gone too. So now in a house with nine rooms I have wifi in one room. Otherwise, go over the instructions again before contacting support. Sign in for live support. Options. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. WiFi Pod flashing red. on 01-10-2021 16:55. No matter what I do the original pod won’t connect to the hub wirelessly. Use a pen to press the reset button, and hold it for 10 seconds. Tried reseting multiple times but that didn't work. It acts as a sign of an entirely operational and functional state. Stream from. 0 it will flash green, as it looks for a WPS device to connect to. 1 ACCEPTED SOLUTION. Is it a new install, if so call: Equipment activation on 0800 953 9500. My Virgin Media App. Have tried resetting: holding reset button for 60 seconds; no dice. Channel Optimisation must be left on. Flashing Red – Updating firmware. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. No issues in area currently. . My router has a permanent red light, i have gone through all the steps to clear it but its still there. The Passphrases of the SSIDs must match. It isn't on during normal use, but turns red if there is a problem. I've had a look this end and can see some issues affecting your line, which will re. Red power light on the Virgin Media Hub 3. WiFi Light. The phone light: If your phone service is provided by the Hub 3. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. I'm currently on 1Gig contract with virgin. Logging into the advanced settings (IP address in browser) says internet has registration failure. The power light at the bottom of the device is the only light that should shine if everything is working normally. Internet has been down for a day, our router is flashing yellow. Just joined and setup the new hub but it just flashes red. 0 Kudos. If you’re using a splitter, make sure that’s firmly. Then unplug your Pod and back in again. Stream from Virgin Media. When the . Make sure your white cable is firmly plugged into the hub and socket at all times. This flashes during set up, and then stays green for 2 minutes when you're done. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. We live on a bungalow so all ground level pods. Tuning in. Arrived. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I’ve followed all procedures recommended by VM multiple times. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Click on connect on the one that is your virgin media hub 5 own. Hello. We would like to show you a description here but the site won’t allow us. Tried and followed all of the instructions but it's still red. If the power button is flashing amber your hub is in recovery mode. Wait a few minutes for the Hub to clear its settings and reboot. 0 provides essential information about the device’s power status. This is what you'll see when the Hub’s working normally. Hi Rob. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. Manage Your. 4 – Connect the router’s power cord and turn both of them on. The SSIDs must be the same and broadcast enabled. i have looked at the network log doesn't look good . This morning found I had no internet connection. Replace virgin media hub 3. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Flashing white light: When the Hub is booting up, it displays a flashing white light. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Have had txt messages from VM saying my new kit has been activated. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4Ghz and 5Ghz Wireless networks. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. . Ensure that your Virgin Media box is switched on. The pod breath either blue or green sometimes white. same for disney etc. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Try calling the equipment activation number they may be able to help. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. Orange LED is ok. This is the 4th time in the space of a month my Hub 5 has stopped working completely.